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E-business complaint management: perceptions and perspectives of online credibility.

Breitsohl, J. and Khammash, M. and Griffiths, G. (2010) E-business complaint management: perceptions and perspectives of online credibility. Journal of Enterprise Information Management, 23 ((5)). pp. 653-660. DOI: 10.1108/17410391011083083

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Item Type: Article
Subjects: Research Publications
Departments: College of Business, Law, Education and Social Sciences > Bangor Business School
Date Deposited: 09 Dec 2014 17:23
Last Modified: 23 Sep 2015 03:37
ISSN: 1741-0398
URI: http://e.bangor.ac.uk/id/eprint/2885
Identification Number: DOI: 10.1108/17410391011083083
Publisher: Unknown
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